RETURN & EXCHANGES POLICY
Not in love with your new purchase? Please contact our customer service team! We’d be more than happy to help you sort your issue out and find the best solution for you!
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact our customer service team and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
At spumeshop.com, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the item or the damaged area of the item. Please contact us by email at email@example.com and one of our helpful support staff will help you with a replacement or process a refund for you!
Order not received
If your item has not arrived within the timeframe promised to you, contact our support team at firstname.lastname@example.org for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
Please Contact Us before returning an item and always include your order number in the package with the returned item.